Commonly asked questions and their support document
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How to Get Out of Amazon SES Sandbox?
Sign in to Amazon Web Service (AWS)
Go to the AWS homepage and click on the “Sign in to the Console” button.
Click on the “Root user” radio button to enter your email address into the “Root user email address” field and click “Next”.
Fill in the password in the designated field and then click the “Sign in” button.
Select Region
Amazon SES can be accessed from various AWS regions across the world. AWS runs several Availability Zones and these Zones provide high redundancy with minimum latency.
Select the “Oregon” dropdown menu and click on your desired region.
Find SES
Go to the search bar on the top of the AWS site and enter “SES.
Click on the Amazon Simple Email Service from the appeared list.
Production Access
Once the SES is accessed, click on the menu bar from the top-left side of the screen. (include ss)
Click on the “Account Dashboard” section and select “Request production access” from the top-right side of the screen. (include ss)
A request form will appear seeking details including Mail type, Website URL, Use case description, Additional contacts and Preferred language. (include ss)
Select “Marketing for “Mail type” and fill in your domain link under “Website URL”.
Provide a brief explanation of how you intend to use Amazon SES for your business.
The “Additional contacts” section is optional.
Choose your preferred language from the “Preferred contact language” section.
Agree to the “Service terms and conditions” and click on the “Submit request” button. (include ss)
Verify Support Case
You will be required to write to the AWS team regarding getting your Amazon SES production access.
Click on the question mark button from the navigation bar. (include ss)
Click on the “Support Center” button. (include ss)
From the appeared page, select “Your support case” from the left side. (include ss)
Under the case history section, you can find “SES: Production Access”. From there, you will get a chance to write to the AWS team on why you need to be moved out of the Amazon SES Sandbox.
Writing to AWS
You will be able to start a conversation by filling in the “Use case description” from the “Request production access” form.
If the access is denied, AWS might need more information to process your request.
Once the AWS team gets all the necessary information, you will be given your desired production access.
Request Access
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